Privacy Policy

Effective Date: 10/1/2026

Last Updated: 10/21/2026

At Grove and Kane, Inc. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our location, use our website www.groveandkane.com, book appointments, or utilize our spa and wellness services.

Please read this policy carefully. By accessing our website or using our services, you consent to the practices described herein.

1. Information We Collect

We collect several types of information from and about our clients and website visitors, including:

A. Personal Identification & Contact Information

  • Basic Details: Name, email address, phone number, mailing address, and date of birth.

  • Appointment & Service Records: Booking dates, preferred services, treatment histories, and therapist preferences.

B. Health & Wellness Intake Information

To ensure your safety and provide tailored treatments, we may collect health intake details, including:

  • Medical history, allergies, skin conditions, injuries, or current medications.

  • Pregnancy status or physical limitations relevant to spa treatments (e.g., massage pressure, heat sensitivity, skincare ingredients).

  • Emergency contact information.

Note: Health intake information is collected with your explicit consent and handled with strict confidentiality.

C. Financial & Payment Information

  • Credit/debit card numbers, billing addresses, and payment transaction details.

  • Payment transactions are processed securely through third-party payment processors. We do not store full credit card numbers on our local servers.

D. Digital & Technical Data (Website Visitors)

  • IP address, browser type, device information, operating system, pages visited, and cookies/tracking data when interacting with our website or online booking portal.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Service Delivery: Scheduling, confirming, and providing spa treatments, wellness services, and consultations.

  • Personalized Care: Customizing treatments according to your health history, preferences, and safety needs.

  • Communication: Sending appointment reminders, receipts, policy updates, or responding to customer service inquiries.

  • Marketing & Promotions: Providing news, special offers, and event invitations (only if you have opted in; you may opt out at any time).

  • Payment Processing: Processing transactions and managing gift cards, packages, or membership billing.

  • Business Operations: Improving our website, services, safety protocols, and client satisfaction.

3. How We Share & Disclose Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., online booking software platforms, payment processors, email marketing providers). These providers are bound by strict confidentiality obligations.

  • Legal Requirements: When required by law, subpoena, court order, or governmental regulations, or to protect the rights, safety, and property of [Your Spa Name], our staff, or our clients.

  • Emergency Situations: In the event of a medical emergency during a visit to our spa, relevant health information may be shared with emergency medical personnel.

4. Data Protection & Security

We implement appropriate technical, administrative, and physical security measures to safeguard your personal and health information against unauthorized access, loss, alteration, or disclosure. These measures include:

  • Encrypted data transmission (SSL/TLS) for online bookings and payments.

  • Secure physical storage for paper health intake forms (locked filing cabinets).

  • Restricted staff access to health records on a strict need-to-know basis.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support online bookings. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

6. Your Rights & Choices

Depending on your jurisdiction, you have certain rights regarding your personal data, including:

  • Access & Correction: Requesting a copy of the personal information we hold about you or updating incorrect details.

  • Opt-Out of Marketing: Unsubscribing from promotional emails or SMS messages using the "unsubscribe" link or by contacting us directly.

  • Data Deletion: Requesting the deletion of your personal records, subject to legal or medical record retention requirements.

7. Children's Privacy

Our services are intended for adults. Minors (under [18 / age of majority]) may receive services only with the express written consent and accompaniment of a parent or legal guardian. We do not knowingly collect personal information online from children under 13 without parental consent.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The revised version will be posted on our website with an updated "Effective Date." We encourage you to review this page regularly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Grove and Kane

📍 Address: 1203 SE Everett Mall Way Suite M Everett, WA 98208

📞 Phone: 425-407-3454

✉️ Email: frontdesk@groveandkane.com

🌐 Website: www.groveandkane.com