Terms of Service & Spa Policies

Effective Date: October 21, 2026

Last Updated: October 21, 2026

Welcome to Grove and Kane, Inc. By scheduling an appointment, purchasing services or products, accessing our website, or receiving treatments at our facility, you ("Client," "Guest," or "You") agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before booking or utilizing our services.

1. Contact Information

Grove and Kane, Inc.

📍 Address: 1203 SE Everett Mall Way, Suite M, Everett, WA 98208

📞 Phone: 425-407-3454

✉️ Email: frontdesk@groveandkane.com

2. Appointment Booking & Credit Card Policy

  • Credit Card Required: To secure any booking at Grove and Kane, Inc., a valid credit card must be placed on file at the time of reservation.

  • Authorization: By providing your credit card details, you authorize Grove and Kane, Inc. to store your payment information securely and to charge fees in accordance with our cancellation, late arrival, and no-show policies outlined below.

3. Cancellation, Rescheduling & No-Show Policy

We value your time and reserve dedicated appointment slots specifically for you. When a client cancels on short notice or fails to show up, it impacts both our service providers and other guests on our waiting list.

  • 24-Hour Notice Required: If you need to cancel or reschedule your appointment, you must notify us at least 24 hours prior to your scheduled start time.

  • Late Cancellation & Rescheduling Fee: Any appointment cancelled or rescheduled within 24 hours of the scheduled time is subject to a cancellation fee equal to 50% of the total service cost.

  • No-Show Fee: If you fail to arrive for your appointment without providing prior notice ("no-show"), your card on file will be charged 50% of the total service cost.

  • Payment Authorization: All applicable late cancellation or no-show fees will be automatically billed to the credit card on file.

4. Arrival Time & Late Arrivals

  • Punctuality: We recommend arriving 10 to 15 minutes prior to your scheduled treatment time to allow adequate time for check-in and health intake forms.

  • Late Arrivals: If you arrive late, your session may be shortened out of courtesy to the next scheduled guest. You will remain responsible for the full cost of the scheduled service. If you arrive too late for us to safely or effectively perform the service, it will be treated as a late cancellation and subject to the 50% fee.

5. Health Intake & Client Responsibilities

  • Health Conditions & Disclosures: For your safety, you must disclose all relevant medical history, allergies, skin conditions, pregnancies, injuries, and medications prior to receiving any treatment.

  • Right to Refuse Service: Grove and Kane, Inc. reserves the right to decline or modify treatments if a service provider determines that a treatment may be contraindicated or unsafe for your health.

6. Code of Conduct & Safety

  • Zero Tolerance for Inappropriate Behavior: Our spa strictly provides professional wellness and skincare treatment. Any inappropriate comments, sexual advances, or abusive behavior toward staff or other guests will result in immediate termination of the service without refund, and you will be permanently barred from the premises.

7. Payments, Gift Cards & Retail Returns

  • Payment Methods: We accept major credit cards, debit cards, and Grove and Kane, Inc. gift certificates. Payments are due in full at the conclusion of your service.

  • Gift Certificates: Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

  • Retail Products: Unopened retail items in original condition may be returned or exchanged within 14 days of purchase with a valid receipt. Opened or used skincare/body products are final sale due to health and safety regulations.

8. Limitation of Liability

To the fullest extent permitted by Washington state law, Grove and Kane, Inc., its officers, employees, and independent contractors shall not be liable for any indirect, incidental, or consequential damages resulting from your visit, use of services, or loss of personal property while on the premises. Clients are encouraged to keep personal valuables with them at all times.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Snohomish County, Washington.

10. Modifications to Terms

Grove and Kane, Inc. reserves the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting to our website or physically at our location. Your continued booking of appointments constitutes acceptance of the modified Terms.

11. Questions & Acknowledgement

If you have any questions regarding these policies, please contact us at 425-407-3454 or frontdesk@groveandkane.com.